Terms & Conditions

The costing of all contracts is based on the rate of wages, cost of materials, employer’s Social Insurance contributions and other overheads at the date of the Agreement. The Contractor shall have the right to re-negotiate with the client during the period of the Agreement, the Contractor shall give two month’s written notice of any increase.

The Contractor’s charges will be invoiced calendar monthly and invoices are required to be paid by the client within seven days of receipt of the invoice. In the event of any payment not being received within seven days, the Contractor reserves the right to add compound interest at 2.5% per week to the overdue sum.

The Contractor shall use its own cleaning products and tools and trains its cleaners in the use of those products and tools. A list of all cleaning materials shall be provided to the client upon request. If the client requests that the Contractor use the client’s cleaning products or tools, the Contractor will not accept liability for any loss or damage arising out of the Contractor’s use of those products or tools in providing the cleaning services.

If the client has any concern regarding the quality of the service, please raise any any concerns within 48 hours of the work being undertaken. If the concern is justified the Contractor will re-clean any areas as necessary at no extra charge.

Any minor damage caused by the Contractor or their employees will be notified to the client. The client will be given a damage record number for their reference. Any damage or replacement item shall be agreed between the client and the Contractor.

The Contractor undertakes to be fully insured in respect of Employer’s Liability.

The Contractor confirms that they have valid Public Liability Insurance.

The liability of the Contractor in respect of any one claim or series of claims successfully brought against the Contractor in a court of law and arising from any one incident involving negligence of itself, its servants or agents, or through any defect in its plant or machinery shall be limited to the sum of £2,000,000.

No claim against the Contractor in respect of alleged negligence of the Contractor, its servants or agents, or any alleged defect in the Contractor’s plant machinery or materials or in respect of any other matter shall be enforceable unless notice in writing thereof is received by the Contractor at its registered office within seven days after the happening of the event giving rise to the claim. Unless notified otherwise, any claim with be referred directly to the Contractor’s insurer for assessment.

The client will make the Contractor aware of any highly valuable or delicate items which may be at the premises to be cleaned. It shall be the responsibility of the client to place such valuable items in cabinets or to notify the Contractor of any items not to be cleaned to avoid any accidental damage.

It is a condition of the Agreement that the client hereby undertakes that he or she will not during the period of the Agreement or for the period of 12 months after the termination thereof:

a) Refer any person or persons employed by the Contractor to anyone unless the client refers the Contractor itself; or

b) Offer to give to any person or persons employed by the Contractor any employment similar to his or her employment with the Contractor, the expression “client” in this context includes in the case of a company its beneficial owners.

If the client acts in breach of the above clause, a fee of £1,000 will be payable and will be due within 30 days of notification by the Contractor to the client.

Any dispute arising between the Contractor and the client shall be the subject of arbitration by the nomination of one sole arbitrator, who if not agreed between the parties, shall be a member of the legal profession on not less than five years standing as shall be nominated by the senior member for the time being of the bar practising in Guernsey.

GDPR-personal data you provide us with will be treated in accordance with GDPR requirements. We will not without your prior written consent disclose any private or confidential information regarding you or your property save in the proper course of our business or to our professional advisers or insurers as required by law.

Notice Period & Holiday

The client shall give the Contractor 14 days’ notice of the cancellation of cleaning contract.

It is a condition of the Agreement that the client provides a minimum of two working days’ notice to make a cancellation of work as arranged, the time lost to the Contractor shall be considered to be one hour per employee involved and the Contractor reserves the right to levy a charge accordingly. If it shall be convenient to both parties the Contractor shall offer other available cleaning vacancies which may be in the evening or at the weekend. There is no charge made for holiday cancellations with adequate notice (more than 2 working days).

Hours of Business

Office hours are 8.00 – 4.00 pm Monday to Friday, excluding Bank Holidays. Home Cleaning is available from 8.00 – 6.00 pm six days a week. Office cleaning is available evenings and weekends.
We are closed on Christmas Day. We are available for cleaning on all other Bank Holidays.